Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist and enjoy the perfect work-life balance with our flexible hours program! We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base. This role offers the freedom to adapt your schedule around personal commitments while making a tangible impact in a dynamic IT environment. At TechSolutions, we foster innovation and growth through ongoing training and cross-functional collaboration.
Why Choose Us? Competitive hourly rates, comprehensive benefits package (pro-rated for part-time), and a hybrid work model combining remote flexibility with quarterly in-person team-building events. We're committed to your professional development with access to cutting-edge tech resources and industry certifications.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document support tickets using Zendesk with detailed resolution notes
- Collaborate with senior engineers on complex system outages
- Train users on new technology implementations and best practices
- Monitor system health and proactively address potential issues
- Maintain accurate asset inventory in ServiceNow
Qualifications
- 2+ years of help desk or Tier 1 support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Exceptional communication skills with empathy for end-users
- Strong problem-solving abilities using logical troubleshooting methodology
- Experience with ticketing systems (Zendesk/Servicenow)
- Ability to work independently with minimal supervision
- Flexible availability to cover extended hours (evenings/weekends)