Job Description
Join our dynamic team as a Flexible Hours Help Desk Support Specialist in Detroit, MI! We're seeking a tech-savvy professional to provide exceptional customer support while enjoying work-life balance with customizable scheduling. This hybrid role combines remote flexibility with occasional on-site collaboration in our downtown Detroit office.
As a key member of our IT support team, you'll empower users through seamless technical assistance, troubleshoot hardware/software issues, and maintain system documentation. We offer competitive compensation, comprehensive benefits package, and opportunities for professional growth in a supportive environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain workstations, printers, and peripherals
- Document support cases, solutions, and preventive measures
- Collaborate with IT team on system upgrades and security protocols
- Train users on software applications and best practices
- Monitor system performance and recommend improvements
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and remote desktop tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and manage time effectively
- Flexibility to work occasional evenings/weekends as needed