Job Description
Join our dynamic IT support team at Orlando Tech Solutions and enjoy the freedom of flexible scheduling while making a tangible impact! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base across the Orlando metro area. This role offers unique scheduling flexibility (evenings/weekends available) while maintaining competitive compensation and growth opportunities. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations for our clients. If you thrive in adaptable environments and possess stellar problem-solving skills, we want to hear from you!
Responsibilities
- Provide remote and onsite technical support for Windows/macOS systems, printers, and network infrastructure
- Diagnose and resolve hardware/software issues using ticketing systems (ServiceNow/Jira)
- Deliver exceptional customer service via phone, email, and chat support channels
- Document troubleshooting processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex escalations and system improvements
- Assist with onboarding new users and device deployments
- Conduct routine system health checks and preventative maintenance
Qualifications
- 2+ years of experience in technical support/help desk environments
- CompTIA A+ or equivalent certification (preferred)
- Proficiency with Microsoft Office 365 and cloud collaboration tools
- Strong diagnostic skills for Windows/macOS and network connectivity issues
- Excellent written/verbal communication and customer service abilities
- Flexibility to work evenings/weekends (core hours negotiable)
- Valid Florida driver's license for occasional onsite visits
- Experience with IT asset management tools (e.g., Lansweeper)