Job Description
Join TechSolutions NC as a Flexible Hours Help Desk Support Specialist in Durham! We're seeking tech-savvy professionals to deliver exceptional remote IT support while enjoying adaptable scheduling. This role is perfect for students, parents, or professionals seeking work-life balance without compromising impact. Our collaborative environment offers growth opportunities and modern tech tools to excel in customer service and technical troubleshooting.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application malfunctions
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed technical notes
- Conduct remote desktop sessions for hands-on troubleshooting
- Assist with hardware deployments and software installations
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency with Windows/macOS, Active Directory, and cloud services (O365)
- Strong diagnostic skills for hardware/network issues
- Excellent written/verbal communication and customer service aptitude
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage time effectively
- Flexible availability including evenings/weekends as needed
- Basic networking knowledge (TCP/IP, DNS, VPN)