Job Description
Join our dynamic team as a Help Desk Support Specialist in beautiful Honolulu! We offer flexible scheduling options to accommodate your lifestyle while providing critical IT support to our clients. This role is perfect for tech-savvy individuals who excel in problem-solving and customer service. Enjoy competitive compensation, a collaborative work environment, and the opportunity to grow your career in Hawaii's thriving tech sector.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and chat support
- Document incidents, solutions, and asset configurations in IT service management tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior technicians on complex technical escalations
- Conduct user training on new systems and software applications
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of experience in IT help desk or technical support role
- Proficiency with Windows/macOS operating systems and Microsoft Office suite
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including evenings/weekends
- Valid Hawaii driver's license for occasional on-site visits
- Experience with ticketing systems (ServiceNow, Jira) a plus