Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and enjoy the freedom of flexible hours while making a real impact! We're seeking tech-savvy individuals to provide exceptional remote IT support to our diverse client base. With competitive pay, comprehensive training, and a supportive team environment, this role offers the perfect blend of professional growth and work-life balance. If you're passionate about solving technical challenges and thrive in autonomous settings, apply today to become part of San Diego's leading IT support team!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote access
- Document support tickets in CRM systems with detailed technical notes
- Install/configure workstations and peripheral devices
- Train users on software best practices and security protocols
- Collaborate with senior engineers on complex escalations
- Maintain inventory of IT assets and software licenses
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of help desk or tier-1 IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and customer service aptitude
- Valid California driver's license (occasional on-site visits required)
- Flexible availability including evenings/weekends as needed