Job Description
Join our award-winning IT support team in Orlando and enjoy the freedom of flexible hours while making a real impact! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. Work remotely or hybrid with schedule options tailored to your life. Enjoy competitive compensation, professional development opportunities, and a culture that values work-life balance. If you thrive in dynamic environments and want to grow your career in IT without sacrificing personal time, this role is your perfect match.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Train users on cybersecurity best practices and new technologies
- Collaborate with senior engineers to escalate complex technical challenges
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 1+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS)
- Excellent written/verbal communication and customer service aptitude
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends during peak periods
- Valid Florida driver's license for occasional on-site visits