Job Description
Join our award-winning IT support team at TechSolve Solutions and enjoy the perfect work-life balance with flexible scheduling! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our clients across the Research Triangle. This role offers daytime/evening/weekend options to accommodate your schedule while you resolve complex IT issues and become a trusted tech advisor.
As a cornerstone of our client success team, you'll troubleshoot hardware/software problems, implement security protocols, and maintain system integrity – all while working remotely 3 days/week from our modern Durham office. We provide comprehensive training and cutting-edge tools to ensure you thrive in this dynamic role.
Responsibilities
- Deliver remote and on-site technical support for Windows/macOS systems, networking devices, and business applications
- Diagnose and resolve hardware/software issues via phone, email, and ticketing systems
- Install/configure workstations, peripherals, and enterprise software
- Document all IT incidents, resolutions, and asset inventory updates
- Train users on security best practices and new technologies
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification (or equivalent)
- Expert knowledge of Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for hardware, networking, and cloud services
- Excellent written/verbal communication abilities
- Ability to work independently with flexible scheduling
- Valid NC driver's license for occasional client site visits
- Experience with ServiceNow or Jira ticketing systems preferred