Job Description
Are you looking to kickstart your career in Information Technology? We are seeking a motivated Entry Level Help Desk Support Specialist to join our growing team in Louisville, KY. This is an excellent opportunity for individuals eager to learn and grow within the IT industry with no prior experience required.
As a member of our support team, you will be the first point of contact for our employees, ensuring they have the technical resources they need to succeed. We offer comprehensive training and a collaborative environment to help you master the fundamentals of IT support.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Full medical, dental, and vision insurance.
- Retirement plan (401k) with company match.
- Paid training and mentorship from senior IT professionals.
- Modern office environment in downtown Louisville.
Ready to apply? Don't let a lack of experience hold you back. Your potential is what matters most to us.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Troubleshoot and resolve basic hardware and software issues, including printer setup and operating system errors.
- Install, configure, and maintain desktop computers, laptops, and peripheral devices.
- Manage and update the company's asset inventory and service request logs.
- Assist users with password resets, VPN access, and email configuration.
- Document all technical interactions and resolutions in the help desk database.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus but not mandatory.
- Basic computer literacy (familiarity with Windows/Mac operating systems).
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users in simple terms.
- Customer-focused attitude with a problem-solving mindset.
- Reliable internet connection and home office setup if remote training is involved.