Job Description
Ready to launch your tech career? Join TechSolutions KC as an Entry-Level Help Desk Support Specialist in Kansas City! No prior experience required – we're seeking passionate problem-solvers eager to grow in a dynamic IT environment. You'll be the frontline hero resolving technical issues for our clients while receiving paid training and mentorship from industry experts. This is your gateway to a rewarding career in information technology with competitive benefits and growth opportunities.
Responsibilities
- Provide remote and on-site technical support via phone, email, and chat
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all interactions and resolutions in ticketing systems with detailed notes
- Collaborate with senior technicians to resolve complex escalations
- Train users on new software implementations and best practices
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy with proficiency in Microsoft Office Suite
- Exceptional customer service and communication skills
- Ability to diagnose problems logically and follow troubleshooting protocols
- Strong organizational skills with attention to detail
- Valid driver's license (for occasional on-site visits)
- Willingness to obtain CompTIA A+ certification within 6 months