Job Description
Join our dynamic Austin-based team as an Entry-Level Help Desk Support Specialist! We're seeking passionate problem-solvers with zero technical experience to launch their IT careers. Our comprehensive training program will equip you with industry-recognized certifications while supporting cutting-edge technology for Fortune 500 clients. Enjoy a collaborative culture, growth opportunities, and competitive benefits in Austin's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS, Microsoft Office, and network connectivity problems
- Document cases using ServiceNow ticketing system with precision
- Collaborate with senior engineers on complex escalations
- Conduct device setups and asset management procedures
- Maintain knowledge base articles with clear troubleshooting guides
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Exceptional written/verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Comfort working in fast-paced environments
- CompTIA A+ certification training provided