Job Description
Launch your IT career with TechSolutions Inc. – Colorado Springs' leading tech services provider! We're seeking passionate, entry-level professionals to join our dynamic Help Desk team. No experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy competitive compensation, growth opportunities, and a collaborative environment where your curiosity is valued. If you're eager to learn and solve problems, this is your perfect starting point in the tech industry!
Responsibilities
- Provide first-tier technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems including Windows OS, Microsoft Office, and network connectivity
- Document tickets in ITSM systems with clear, detailed descriptions
- Escalate complex issues to senior technicians with complete context
- Assist with new employee onboarding and equipment setup
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong problem-solving and analytical thinking abilities
- Excellent communication and customer service skills
- Basic familiarity with computer hardware/software concepts
- Ability to learn quickly and adapt to new technologies
- Must pass background check and drug screening
- Valid Colorado driver's license (for occasional site visits)