Job Description
Launch your IT career with TechSolutions KC! We're seeking motivated individuals with no prior experience to join our dynamic help desk team. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career growth. Work in a collaborative environment where your problem-solving skills shine while supporting Kansas City's thriving businesses.
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Troubleshoot hardware/software issues for diverse clients
- Document incidents using ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior technicians
- Conduct remote system diagnostics and repairs
- Maintain updated knowledge bases and FAQs
- Deliver exceptional customer service with empathy
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows OS, Microsoft Office)
- Strong written and verbal communication skills
- Customer service mindset with patience
- Ability to learn technical concepts quickly
- Comfort with remote troubleshooting tools
- Must pass pre-employment background check
- Valid driver's license preferred