Job Description
Join our dynamic team as an Entry-Level Help Desk Support Specialist in sunny Tucson, AZ! No experience is required – we provide comprehensive training to launch your IT career. This full-time role offers growth opportunities, competitive benefits, and a supportive environment where you'll resolve technical issues and become the go-to expert for colleagues. If you're passionate about technology and eager to learn, apply today and start your journey in information technology!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and chat
- Install and configure desktops, laptops, and peripherals
- Document troubleshooting steps and ticket resolutions in ITSM systems
- Train end-users on software applications and security protocols
- Collaborate with IT teams to escalate complex technical problems
- Monitor system performance and maintain service level agreements
- Assist with onboarding new employees and equipment setups
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and willingness to learn new technologies
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification (or willingness to obtain within 6 months)