Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk team in Colorado Springs. As a leader in cloud infrastructure services, we provide comprehensive training and mentorship to transform your passion for technology into a professional career. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your growth is our priority.
Our 90-day onboarding program covers everything from basic troubleshooting to advanced system administration, ensuring you're fully equipped to support our diverse client base. Join us and become the next generation of IT professionals solving real-world challenges!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document all interactions and resolutions in our ticketing system
- Collaborate with senior engineers on complex technical escalations
- Conduct remote device setups and user account management
- Contribute to knowledge base articles and training materials
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly through training
- Valid US driver's license (for occasional equipment pickups)
- Pass background check and drug screening