Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Entry-Level Help Desk Support Specialists in Bakersfield, CA. No prior experience required – we provide comprehensive training and mentorship to help you succeed. Join our dynamic team where your passion for technology and customer service will make a real difference.
Why Join Us?
- Industry-leading training program and career growth opportunities
- Competitive salary plus benefits package
- Collaborative, innovative work environment
- Direct path to advanced IT certifications
Responsibilities
- Provide first-level technical support via phone, email, and chat
- Troubleshoot hardware, software, and network issuesDocument all interactions using ticketing systems
- Escalate complex issues to senior engineers
- Install and configure workstations and peripherals
- Conduct user training on company systems
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong problem-solving and analytical skills
- Excellent verbal and written communication
- Customer service mindset with patience
- Ability to learn technical concepts quickly
- Valid California driver's license preferred