Job Description
Are you passionate about technology and eager to start your IT career? TechSolutions Inc. is seeking motivated individuals with no prior experience for our Help Desk Support role in Colorado Springs. We provide comprehensive training and mentorship to help you succeed. Join our dynamic team where your problem-solving skills and enthusiasm will be valued. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Responsibilities
- Provide technical support via phone, email, and chat for software/hardware issues
- Troubleshoot and resolve user problems with desktop applications and operating systems
- Manage and prioritize support tickets using ticketing systems
- Document resolutions in knowledge base for future reference
- Collaborate with IT teams to escalate complex issues
- Assist with new employee onboarding and equipment setup
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/Mac OS
- Excellent communication and customer service skills
- Strong problem-solving abilities and attention to detail
- Ability to learn technical concepts quickly
- Patience and empathy when assisting users
- Willingness to participate in ongoing training programs
- Reliable transportation to on-site work (if required)