Job Description
Launch your IT career with TechSolve Solutions! We're seeking motivated individuals with no prior experience to join our dynamic help desk team in Lubbock, TX. As a pioneer in regional tech support, we provide comprehensive paid training and mentorship to transform your passion for problem-solving into professional expertise. Enjoy a collaborative environment, growth opportunities, and the chance to make a real impact on our clients' digital experiences.
Responsibilities
- Provide responsive technical support via phone, email, and remote assistance
- Troubleshoot hardware/software issues for diverse client systems
- Document incidents and resolutions using ticketing systems
- Install and configure desktop/laptop equipment
- Collaborate with senior technicians on complex escalations
- Conduct routine system maintenance and updates
- Deliver exceptional customer service with empathy and patience
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies through training
- Customer service mindset with positive attitude
- Reliable transportation to our Lubbock office