Job Description
Launch your IT career with our comprehensive training program! We're seeking motivated individuals with no prior experience to join our dynamic help desk team in Louisville, KY. Enjoy a supportive environment where you'll gain hands-on experience in technical troubleshooting while serving as the first point of contact for internal and external clients. Our 6-month onboarding program includes mentorship, certifications, and career advancement opportunities. If you're passionate about technology and customer service, this is your gateway to a rewarding IT career.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve common desktop/laptop problems including OS, network, and application errors
- Document all interactions and solutions in the ticketing system with precision
- Escalate complex issues to senior technicians with detailed context
- Assist with onboarding new users and equipment setups
- Contribute to knowledge base articles and process improvements
- Maintain high customer satisfaction through empathetic communication
Qualifications
- No prior experience required – we train you from day one!
- High school diploma or equivalent; college students welcome
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving abilities and logical thinking
- Exceptional verbal communication and active listening skills
- Patience and resilience when handling technical challenges
- Ability to work independently and as part of a team
- Valid driver's license (for occasional site visits)