Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Entry-Level Help Desk Specialists in Tucson, AZ. No prior experience required—just a passion for technology and customer service. Join our supportive team where you'll receive comprehensive training and mentorship to grow into a skilled IT professional. Enjoy competitive pay, benefits, and a dynamic work environment focused on your success.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems including Windows OS, Microsoft Office, and network connectivity
- Document all support tickets accurately in our ticketing system
- Collaborate with senior technicians on complex troubleshooting escalations
- Assist with onboarding new employees' IT equipment setup
- Maintain inventory of IT assets and peripherals
- Contribute to knowledge base articles for common solutions
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic computer literacy with proficiency in Windows OS
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Patience and problem-solving mindset
- Reliable internet access for remote support options
- Valid driver's license (occasional on-site support may be required)
- Must pass background check and drug screening