Job Description
Launch your IT career with our award-winning help desk team! We're seeking motivated individuals with no prior experience for our entry-level support positions. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. Join our collaborative environment where your problem-solving skills and customer focus will thrive. Benefits include: Health insurance, 401K matching, paid certifications, and flexible scheduling. Why Tucson? Affordable living, vibrant tech scene, and 300+ days of sunshine annually!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all interactions and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers to escalate complex technical problems
- Deliver exceptional customer service with empathy and professionalism
- Participate in ongoing training sessions to expand technical knowledge
- Assist with IT asset management and inventory updates
Qualifications
- High school diploma or equivalent (college preferred)
- Strong desire to start a career in IT/technical support
- Excellent verbal and written communication skills
- Basic familiarity with computers and common software applications
- Ability to learn quickly and adapt to new technologies
- Customer service mindset with patience and problem-solving aptitude
- Must pass background check and drug screening
- CompTIA A+ certification training provided upon hire