Job Description
Launch your IT career with TechSolutions Inc. – Baltimore's premier tech solutions provider! We're seeking passionate, entry-level candidates to join our dynamic Help Desk team. No prior experience is required – we provide comprehensive training to transform your enthusiasm into professional expertise. Enjoy competitive pay, full benefits, and a clear path to career advancement in a supportive, collaborative environment.
Why Join Us?
- Industry-leading training program covering A+ certification
- Mentorship from senior engineers
- Clear promotion tracks to Systems Administrator and Network Engineer
- Modern office with cutting-edge technology
- Flexible work arrangements after 6 months
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 200+ employees
- Diagnose and resolve hardware/software issues (Windows 10, Microsoft 365)
- Document all tickets using ServiceNow with precision and clarity
- Deploy and configure new equipment (laptops, peripherals)
- Collaborate with Tier 2 teams on complex escalations
- Conduct quarterly IT training sessions for non-technical staff
- Maintain asset inventory using CMDB tools
Qualifications
- High school diploma or GED required; associate's degree preferred
- Basic computer literacy (email, browsers, file management)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable transportation to downtown Baltimore office
- Passion for technology and continuous learning