Job Description
Launch your IT career with TechSolutions Pro! We're seeking passionate individuals for our entry-level Help Desk Support roles in Tucson, AZ. No experience needed – we provide comprehensive training to equip you with essential technical skills. Join our collaborative team delivering exceptional customer service while troubleshooting hardware, software, and network issues. Enjoy competitive pay, career growth opportunities, and a supportive environment designed to help you thrive in the tech industry.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems including OS, applications, and peripherals
- Document support tickets accurately in ITSM systems (ServiceNow/Jira)
- Collaborate with senior engineers to escalate complex technical issues
- Train end-users on software systems and best practices
- Monitor system performance and report recurring problems
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-1 years of technical support experience (students welcome to apply)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- CompTIA A+ certification a plus (training provided)