Job Description
Launch your IT career with our award-winning support team! TechSolutions Inc. is seeking passionate, entry-level Help Desk Specialists in El Paso to deliver exceptional technical support to our clients. No experience required—we’ll provide comprehensive training! Join a collaborative environment where your problem-solving skills and eagerness to learn will directly impact customer satisfaction. Enjoy competitive pay, benefits, and clear growth paths into network security or systems administration roles.
Responsibilities
- Resolve hardware/software issues via phone, email, and chat support
- Install/configure workstations and peripheral devices
- Document incidents using ticketing systems (Jira/ServiceNow)
- Train users on cybersecurity best practices
- Collaborate with senior engineers on complex escalations
- Monitor system health and perform preventive maintenance
Qualifications
- High school diploma or equivalent required
- Basic knowledge of Windows/macOS operating systems
- Strong written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Must pass background check and drug screen