Job Description
Join our dynamic IT team and kickstart your career in technology! TechSolutions Inc. is seeking motivated, entry-level professionals for our Help Desk Support roles in Lubbock, TX. No prior experience required—just a passion for problem-solving and a desire to grow. We provide comprehensive training and a supportive environment where you'll develop essential IT skills while serving as the first point of contact for our clients. This is your opportunity to build a foundation in IT support and advance your career with a company that invests in its people.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Troubleshoot and resolve user problems via phone, email, and ticketing systems
- Document all interactions and resolutions in our service management platform
- Install, configure, and maintain desktop systems and peripherals
- Collaborate with senior technicians on complex escalations
- Deliver exceptional customer service with patience and professionalism
- Participate in ongoing training to enhance technical knowledge
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and critical thinking abilities
- Excellent communication and interpersonal skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including occasional weekends
- Valid Texas driver's license (for occasional on-site visits)