Job Description
Launch your IT career with TechSolve Solutions! We're seeking motivated individuals with no prior experience to join our dynamic Help Desk team in Milwaukee. Our comprehensive training program will equip you with essential technical skills while fostering a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from industry experts, and clear pathways to career advancement in the thriving Milwaukee tech scene.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Document all interactions and resolutions using our ticketing system
- Install, configure, and troubleshoot desktop/laptop systems
- Collaborate with senior technicians on complex escalations
- Conduct user training on company systems and best practices
- Monitor system health and report performance anomalies
- Participate in quarterly IT improvement initiatives
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and logical thinking
- Excellent verbal/written communication and customer service aptitude
- Ability to learn technical concepts quickly with minimal guidance
- Patience and empathy when assisting frustrated users
- Reliable transportation to our Milwaukee headquarters
- Passion for technology and helping others