Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate, tech-savvy individuals to join our award-winning Help Desk team in Austin. No experience required – we provide comprehensive training and mentorship to set you up for success. Enjoy a collaborative environment where your problem-solving skills shine, with opportunities for rapid career growth in the heart of Texas' tech hub.
Responsibilities
- Resolve technical issues via phone, email, and chat for internal and external clients
- Diagnose hardware/software problems using ticketing systems (ServiceNow/Jira)
- Install, configure, and maintain desktop/laptop systems
- Document solutions in knowledge base for team reference
- Escalate complex issues to senior engineers with clear documentation
- Conduct user training on company applications
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows/macOS operating systems
- Customer service mindset with strong communication skills
- Ability to learn technical concepts quickly
- Patience and problem-solving aptitude
- Reliable transportation to our Austin office
- Passion for technology and helping others