Job Description
Join our dynamic IT team as a Help Desk Support Specialist and enjoy the benefit of weekly pay! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical issues efficiently. This role offers competitive compensation, growth opportunities, and a collaborative work environment in the heart of St. Louis. If you're passionate about technology and helping others, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Document all interactions and ticket resolutions in the service desk system
- Install, configure, and maintain desktop/laptop equipment
- Train users on new technologies and best practices
- Collaborate with senior IT staff on complex escalations
- Maintain security protocols and data protection standards
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- 1+ years of technical support experience
- Proficiency with Windows OS, Active Directory, and networking basics
- Strong troubleshooting and diagnostic skills
- Excellent verbal and written communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ certification (or equivalent experience)
- Ability to work flexible hours including occasional weekends