Job Description
Get Paid Weekly & Join a Growing Team in Madison, WI!
Are you a tech-savvy problem solver looking for a job that values your time and expertise? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team. We offer a competitive hourly rate, comprehensive benefits, and the peace of mind of getting paid every single week.
In this role, you will serve as the first point of contact for employees, resolving technical issues efficiently and professionally. If you have a passion for technology and a knack for customer service, we want to hear from you.
Are you a tech-savvy problem solver looking for a job that values your time and expertise? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team. We offer a competitive hourly rate, comprehensive benefits, and the peace of mind of getting paid every single week.
In this role, you will serve as the first point of contact for employees, resolving technical issues efficiently and professionally. If you have a passion for technology and a knack for customer service, we want to hear from you.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming IT tickets in a timely and professional manner.
- Assist with the installation, configuration, and maintenance of computer peripherals and devices.
- Communicate complex technical solutions clearly to non-technical users.
- Collaborate with senior IT staff to escalate and resolve complex technical problems.
- Perform routine system updates and security patch management.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer service-oriented mindset with a focus on problem resolution.