Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals passionate about IT to join our Los Angeles headquarters. This accelerated training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing department. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. Immediate start available – apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist in deploying and configuring workstations, laptops, and mobile devices
- Document IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians on network troubleshooting and security protocols
- Participate in ongoing training sessions covering cloud services and cybersecurity
- Support office technology setup including AV equipment and meeting room systems
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Ability to learn technical concepts quickly and adapt to changing technologies
- Excellent communication skills and ability to work in team environments
- Valid driver's license and reliable transportation for on-site support
- Passion for technology and eagerness to pursue IT career growth