Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals to join our Seattle headquarters and provide exceptional technical support to our growing client base. This full-time trainee position offers comprehensive hands-on training, mentorship from industry experts, and a clear path to career advancement. If you're passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, apply today to secure your spot in our next training cohort!
Responsibilities
- Provide first-level technical support to users via phone, email, and in-person assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Install, configure, and maintain desktop systems and peripherals
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Assist with security protocols and system updates
- Participate in ongoing training programs to enhance technical skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware and operating systems
- Strong troubleshooting and diagnostic abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation