Job Description
Join our dynamic team as an IT Support Specialist in Boston! We're urgently seeking a tech-savvy professional to provide exceptional technical support to our growing client base. You'll be the hero who resolves critical IT issues, ensuring seamless operations for our innovative clients. This role offers competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents via ticketing system within SLA
- Deploy and configure workstations, servers, and cloud infrastructure
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT security initiatives
- Conduct user training on new systems and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- CompTIA A+, Network+, or Security+ certification required
- Excellent problem-solving and communication skills
- Ability to work under pressure and prioritize urgent requests
- Bachelor's degree in IT or related field preferred