Job Description
Join our award-winning IT team as we revolutionize support services across Western New York! We're urgently seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your problem-solving skills shine. Apply today and become part of Buffalo's premier tech employer!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage ticketing system with SLA adherence and resolution prioritization
- Document all interactions, resolutions, and procedures in knowledge base
- Train users on new systems and best security practices
- Collaborate with engineering team on complex infrastructure projects
- Monitor system health and proactively address performance issues
Qualifications
- 2+ years in IT help desk or technical support role
- Proficiency with Windows OS, Active Directory, and cloud services (O365)
- CompTIA A+ or equivalent certification preferred
- Exceptional customer service and communication skills
- Experience with ServiceNow or Jira ticketing systems
- Ability to troubleshoot hardware, software, and network connectivity issues
- Valid driver's license for occasional on-site support