Job Description
Immediate opportunity for an IT Support Specialist in Tulsa! Join our dynamic team and become the technical hero our colleagues depend on. We're urgently seeking a skilled professional to deliver exceptional IT support services across our organization. This high-impact role requires a problem-solver with a passion for technology and a commitment to user satisfaction. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge systems in a collaborative environment. Don't miss this chance to advance your career in IT!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy, configure, and maintain workstations, laptops, and mobile devices
- Manage Active Directory, user accounts, and access permissions
- Monitor system performance and implement security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS (10/11), Microsoft 365, and cloud services
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills with hardware/software issues
- Ability to prioritize tasks and work under pressure
- Valid driver's license and reliable transportation