Job Description
Join our dynamic team immediately! InnovateTech Solutions is urgently hiring an IT Support Specialist in San Francisco to deliver exceptional technical assistance to our growing tech workforce. This critical role requires immediate availability to ensure seamless operations across our headquarters.
We offer a competitive salary, comprehensive benefits package, and opportunities for rapid career growth in a cutting-edge environment. If you're a proactive problem-solver with a passion for technology, apply now to become an integral part of our innovation-driven culture.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems across 500+ users
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud infrastructure
- Implement security protocols and ensure compliance with data protection standards
- Collaborate with vendors for hardware procurement, maintenance, and contract management
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Lead system upgrade projects and disaster recovery initiatives
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows Server administration, Active Directory, and Azure/O365
- Strong networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- CompTIA Security+ or equivalent certification required
- Experience with ServiceNow, Jira, or similar ticketing systems
- Proven ability to prioritize and resolve critical incidents under pressure
- Excellent communication skills with technical and non-technical stakeholders
- CCNA or equivalent networking certification preferred