Job Description
Join our dynamic IT team in Oklahoma City as we urgently seek a skilled IT Support Specialist to resolve technical challenges and ensure seamless operations. This high-impact role requires a problem-solver passionate about delivering exceptional user experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced tech environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and cloud platforms
- Manage Active Directory, user accounts, and system security protocols
- Deploy and maintain IT infrastructure including servers, workstations, and peripherals
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and network troubleshooting
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of cloud services (Azure, AWS, or O365)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work independently and prioritize critical incidents
- Valid Oklahoma driver's license for occasional on-site support