Job Description
We're urgently seeking a dynamic IT Support Specialist to join our fast-growing team in New Orleans! As the first point of contact for technical issues, you'll ensure seamless operations for 200+ employees while tackling exciting challenges in a collaborative environment. If you're passionate about problem-solving and thrive in high-pressure situations, this is your moment to shine!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain desktop/laptop infrastructure
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and repairs
- Implement cybersecurity best practices and endpoint protection
- Support audio-visual equipment for hybrid meetings
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows 10/11 and Microsoft 365
- Strong troubleshooting skills with diagnostic tools
- Experience with Service Desk ticketing systems (Jira preferred)
- Ability to lift 30 lbs and handle hardware installations
- Excellent communication skills and customer service mindset