Job Description
Join our dynamic IT team in Indianapolis and make an immediate impact! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a fast-paced tech environment.
Our ideal candidate thrives in customer-facing roles, possesses deep technical expertise, and excels at resolving complex issues under pressure. If you're passionate about technology and committed to delivering outstanding user experiences, we want to hear from you today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Diagnose and resolve system outages, security vulnerabilities, and performance bottlenecks
- Implement and maintain Windows 10/11, Active Directory, and cloud services (Azure/O365)
- Manage helpdesk ticketing systems and document solutions using ITIL best practices
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Collaborate with cross-functional teams on IT projects and system migrations
- Conduct user training and create technical documentation
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals, VPN, and firewall configurations
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills and customer service orientation
- Ability to work flexible hours including occasional on-call rotations