Job Description
Join our dynamic team as an IT Support Specialist in Chicago! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This high-impact role combines hands-on troubleshooting with strategic system optimization. If you're passionate about solving complex tech challenges and thrive in fast-paced environments, we want to hear from you immediately!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud-based solutions (Microsoft 365, Azure)
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices and incident response protocols
- Optimize system performance through proactive monitoring and maintenance
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Windows 10/11, Active Directory, and Office 365
- Strong knowledge of cloud infrastructure (AWS/Azure/GCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication skills with technical/non-technical stakeholders
- Ability to work independently while collaborating cross-functionally