Job Description
Immediate opening for an IT Support Specialist in Sacramento! Join our dynamic team and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to resolve critical system issues, deploy cutting-edge solutions, and ensure seamless operations for our growing client base. This is your chance to make an immediate impact in a fast-paced environment where your expertise drives success.
Why TechFlow Solutions? We offer competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth. With our recent expansion in the Sacramento market, this role presents unparalleled career advancement opportunities.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Implement and maintain network security protocols and endpoint protection systems
- Provide Tier 2-3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Manage Active Directory, VPN configurations, and remote access solutions
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT asset management and lifecycle planning
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certifications required
- Proficiency in PowerShell scripting and system automation
- Strong knowledge of cybersecurity best practices and compliance frameworks
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent troubleshooting skills for on-premises and hybrid cloud setups
- Ability to work flexible hours including on-call rotation