Job Description
Immediate opening for a proactive IT Support Specialist in Boston! Join our innovative team at TechFlow Solutions and become the backbone of our technical operations. We're seeking a dedicated professional to resolve complex IT issues, optimize system performance, and deliver exceptional user experiences. This urgent position offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies in a collaborative environment.
Why join us? We pride ourselves on a supportive culture, comprehensive benefits package, and commitment to employee development. Your expertise will directly impact our daily operations and contribute to our mission of technological excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets with SLA adherence
- Deploy, configure, and maintain desktop/laptop systems
- Administer cloud infrastructure (Azure/O365) and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent
- Expertise in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software issues
- Experience with service desk tools (Jira, ServiceNow)
- Excellent communication and customer service abilities
- Ability to work independently under pressure