Job Description
Are you a tech-savvy problem-solver ready to hit the ground running? TechSolutions Inc. is urgently seeking an IT Support Specialist to join our dynamic team in Colorado Springs. As a critical member of our IT department, you'll empower our organization by delivering seamless technical support and innovative solutions. With competitive compensation, growth opportunities, and a collaborative culture, this is your chance to accelerate your career in a fast-paced environment. Apply today and become the backbone of our digital infrastructure!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access across Windows/macOS environments
- Deploy and maintain cybersecurity protocols including endpoint protection and VPN access
- Collaborate with cross-functional teams to resolve complex system integrations
- Document technical procedures and maintain IT asset inventory
- Conduct proactive system monitoring and maintenance to prevent downtime
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- CompTIA A+/Network+ certification or equivalent experience
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ITIL processes and service desk management
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties