Job Description
Join our dynamic team at TechSolutions Pro as an IT Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional user support in a fast-paced environment. If you're passionate about solving technical challenges and thrive in collaborative settings, this is your opportunity to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and career growth in San Antonio's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and prioritize incident resolution
- Deploy and configure desktop/laptop systems and peripherals
- Administer Active Directory, O365, and cloud services
- Create and maintain technical documentation
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or equivalent certification
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong troubleshooting and diagnostic abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs and work in varied environments