Job Description
Join our dynamic IT team in Miami and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to resolve technical challenges, optimize systems, and deliver exceptional user experiences. This high-impact role offers rapid career growth in a cutting-edge environment. If you thrive under pressure and excel in fast-paced tech environments, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Windows Server 2019/2022, and cloud infrastructure
- Provide Level 1-2 support for Microsoft 365 and Azure services
- Deploy and maintain security protocols including endpoint protection
- Document SOPs and create technical knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
- Lead IT onboarding/offboarding processes for new employees
Qualifications
- 3+ years experience in enterprise IT support environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and automation
- Strong knowledge of Windows 10/11 and cloud migration
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills and customer service aptitude
- Ability to manage multiple priorities in urgent situations
- Bachelor's degree in IT or related field preferred