Job Description
Join our dynamic team as an IT Support Engineer in the heart of Silicon Valley! NexusTech Solutions is urgently hiring a skilled professional to provide exceptional technical support to our growing client base. This critical role requires a proactive problem-solver with expertise in enterprise systems, security protocols, and end-user troubleshooting. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement cybersecurity best practices including endpoint protection and VPN management
- Provide remote and on-site support for 500+ employees across 3 locations
- Deploy and maintain IT assets including workstations, servers, and network equipment
- Create documentation for SOPs, incident reports, and knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent communication skills and ability to train non-technical staff
- Ability to prioritize tasks in high-pressure situations