Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is a high-impact role where you'll be the go-to expert for resolving technical challenges, ensuring seamless operations, and driving innovation. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values your expertise. Apply now to become an integral part of our tech-forward organization!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy, configure, and maintain Windows 10/11 workstations and servers
- Monitor and optimize network performance using tools like Wireshark
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and licensing
- Lead cybersecurity initiatives including patch management and vulnerability scans
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Excellent communication skills and customer service orientation
- Ability to work flexible hours including occasional on-call support