Job Description
Join our dynamic IT team as an Urgently Hiring IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support, maintain system integrity, and drive innovation in a fast-paced environment. This critical role offers competitive compensation, comprehensive benefits, and growth opportunities in one of Arizona's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve user tickets via ServiceNow with 99.9% SLA adherence
- Deploy, configure, and maintain Windows/macOS endpoints and mobile devices
- Implement cybersecurity protocols including MFA, patch management, and endpoint protection
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Maintain 99.5% system uptime through proactive monitoring and root cause analysis
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- Expertise in Windows 10/11, Active Directory, and Office 365
- CompTIA A+/Network+ or equivalent certification required
- Experience with ServiceNow, SCCM, and Intune preferred
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Valid driver's license and reliable transportation
- Ability to lift 30lbs and work flexible shifts