Job Description
Join our dynamic IT team in Fort Worth and become the backbone of our digital infrastructure! We're urgently seeking a proactive IT Support Specialist to resolve technical challenges, ensure seamless operations, and deliver exceptional user experiences. If you thrive in fast-paced environments and excel at problem-solving, this is your chance to make an immediate impact in a growth-oriented company.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud services (Azure/O365)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
- Monitor system performance and optimize IT infrastructure
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ or equivalent certification required
- Expertise in troubleshooting VPN, DNS, and network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong documentation skills with proficiency in HTML/Markdown
- Ability to work flexible hours including occasional on-call rotations
- BS in Computer Science or related field preferred