Job Description
Join our dynamic team immediately! We're urgently seeking an IT Support Specialist in Columbus, OH to provide critical technical assistance and maintain our digital infrastructure. This high-impact role offers competitive compensation and rapid career growth in a fast-paced tech environment.
As the first point of contact for technical issues, you'll diagnose hardware/software problems, implement security protocols, and ensure seamless system operations across our organization. Perfect for proactive problem-solvers with customer service excellence.
Responsibilities
- Provide Tier 1-2 technical support for 150+ employees via phone, email, and in-person
- Deploy and manage Windows 10/11 workstations, Office 365, and cloud applications
- Resolve network connectivity issues, VPN setup, and printer/scanner malfunctions
- Execute cybersecurity protocols including patch management and endpoint protection
- Document all incidents using ServiceNow and maintain knowledge base articles
- Coordinate with vendors for hardware procurement and warranty support
- Assist in IT asset management and software license compliance
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent practical experience
- Proficiency in Active Directory, Group Policy, and PowerShell scripting
- Strong knowledge of TCP/IP networking, DNS, DHCP, and firewalls
- Excellent troubleshooting skills for hardware/software issues
- Ability to prioritize tasks and work under pressure during system outages
- Customer-focused mindset with exceptional communication abilities
- Valid Ohio driver's license for occasional site visits