Job Description
Join our dynamic IT team in Philadelphia as an IT Support Specialist! We're urgently seeking a tech-savvy professional to provide exceptional technical support across our organization. This is a critical role requiring immediate availability to resolve system issues, optimize network performance, and ensure seamless IT operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Philadelphia.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure endpoint security solutions (antivirus, firewalls)
- Support cloud infrastructure including Azure/O365 services
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications required
- Expert knowledge of Windows 10/11 and macOS troubleshooting
- Strong understanding of TCP/IP networking and VPN solutions
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent customer service and communication skills
- Ability to prioritize tasks in high-pressure situations